Such cases though rare usually happen when one is paying through net banking and are usually the result of a slow internet connection. To know why this can happen, it`s better to know a little of how net-banking payment works: Once a Customer selects the bank and hits the Pay button, the srgroupsonline.com website redirects the customer to bank`s website where he makes the payment. Once the payment is done the bank redirects the customer to srgroupsonline .com`s website, where the booking is done after the payment is verified. Once this is done, the confirmation page is displayed and the voucher sent to the customer`s email.